Customer satisfaction is our main priority for and although we do everything possible prior to sale to avoid problems following, we understand that there will be times when returns are necessary or desired.
Unless otherwise stated in a respective advertisement, we generally accept returns provided they are made using a Return Material Authorization (RMA) issued by us. RMAs are used to authorize returns, control the flow of material and documentation to and throughout our facility, and enable us to process credits, refunds and replacements in as efficient a manner as possible. Unfortunately we are not able to accept returns made without an RMA.
If there is need or want to arrange a return, please contact us and we will assist you to the best of our ability. This is done by reaching out to info@harlowfilter.com or by contacting us by phone at 214-631-5566. We will notify you via e-mail of the status of your request, follow with any additional instructions, and again once your return has actually been received and processed by us.
Depending on the nature and or reason of a return, restocking and / or other charges may apply.
